Returns

Returns information

If any exchange or refund is required, please return the item(s) to us using the returns form. You can download the form HERE.

This does not affect your statutory rights.

We will not accept responsibility for lost parcels when returning goods and reserve the right to refuse an exchange or refund if we consider the goods have not been treated in accordance with the instructions provided with them. CD's/DVD's/BluRay's will only be exchanged if faulty.

Under the Distance Selling Regulations you have the right to cancel your order within 7 days of receipt of goods, for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; periodicals / magazines; accommodation, transport or leisure services which occur on a specific date.

To cancel your order please notify us by telephone on 01285 713 456 or by e-mail at enquiries@rafcte.com, quoting your email address and order reference.