Terms & Conditions
Gifts & souvenirs, Air Tattoo merchandise & special offers terms and conditions
Payment
Payment methods for purchasing in our online store are MasterCard, VISA, Switch or VISA Delta. Please note that in order to ensure you always have the highest level of security, your payment details are automatically encrypted when you enter them. If you do not have a credit card or are not comfortable with placing an online order, please call 01285 713 456.
Pickup
Please note: Pickup is available Monday-Friday 9am-5pm.
Delivery information
Delivery charges are outlined below. We will endeavour to deliver within 14 days but please allow up to 28 days.
UK |
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|
1 item |
£3.50 |
2nd class |
|
2 or more items |
£5.50 |
2nd class |
|
Books |
£8.00 |
2nd class |
Europe |
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|
1 item |
£13.00 |
Tracked & signed |
|
2 or more items |
£33.00 |
Tracked & signed |
Rest of world |
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|
1 item |
£27.00 |
Tracked & signed |
|
2 or more items |
£40.00 |
Tracked & signed |
Free delivery |
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|
UK |
£50.00 |
2nd class |
|
Europe |
£100.00 |
Tracked & signed |
|
Rest of world |
£130.00 |
Tracked & signed |
In some circumstances extra charges may apply. If you are ordering goods for delivery overseas you will need to pay any import duties and taxes.
Returns information
If any exchange or refund is required, please return the item(s) to us using the returns form. You can download the form HERE.
This does not affect your statutory rights.
We will not accept responsibility for lost parcels when returning goods and reserve the right to refuse an exchange or refund if we consider the goods have not been treated in accordance with the instructions provided with them. CDs/DVDs/BluRays will only be exchanged if faulty.
Under the Distance Selling Regulations you have the right to cancel your order within 7 days of receipt of goods, for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; periodicals/magazines; accommodation, transport or leisure services which occur on a specific date.
To cancel your order please notify us by telephone on 01285 713 456 or by email at enquiries@rafcte.com, quoting your order reference.
Availability
Whilst every effort is taken to ensure all items are always in supply, occasionally some items may be out of stock. In these circumstances monies will be banked upon receipt of order and we will place any out of stock items on back order and forward them as soon as they become available.
Pricing
All information including prices are correct at the time of publishing and include VAT where applicable. Any items indicated as being subject to a special offer have previously been available at the higher indicated price for at least 28 days. Any price changes will be shown on your delivery note. If for this or any other reason an item is not acceptable, it may be returned within 14 days and a full refund will be given.
Colour reproduction
In illustrating the products on offer in the Air Tattoo Shop we make every effort to reproduce details and colours as accurately as we can. Slight variations in colour and style may occur due to broadcasting limitations.
